Shipping policy
Where We Ship
We currently deliver across Australia.
If you're based overseas and would like to place an order, get in touch. While we don’t offer regular international shipping, we’re happy to look into special requests where possible.
For questions about your order or Wine Club membership, email us at cellar@wayfinderwines.com.au or call us on (08) 9755 2291.
Delivery Timing
We aim to dispatch orders within a few business days of receiving payment. Delivery times vary depending on your location:
Estimated delivery times (via Australia Post):
– Western Australia: 3–7 business days
– Eastern States: 7–12 business days
– All other States 14-20 days
These timeframes are estimates only and may vary due to public holidays, courier delays, or circumstances beyond our control. If your order hasn’t arrived after the expected timeframe, please get in touch.
Delivery Of Your Products
We aim to deliver products to you at the place of delivery (“Delivery”) requested by you within the estimated timeframe indicated by us when you place your Order.
Delivery time generally takes up to 10–15 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday), excluding public holidays.
Unless otherwise agreed by us, we will deliver your products to the address indicated on your order confirmation.
It might not be possible for us to deliver to some locations, nor are we able to offer equivalent delivery options to locations that we do service. If we are unable to deliver to your location, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated shipping times may change due to changes in supply or circumstances beyond our control. If your product has not arrived after the estimated delivery time, please call our customer service team at +61 (08) 9755 2291.
We will use every reasonable effort to deliver your products to you within the estimated delivery time, however, we cannot absolutely guarantee firm Delivery dates or times.
Title and risk of loss to all products will pass to you on Delivery. You must take care when opening the product so as not to damage it.
Need to Return an Order?
Visit our Refunds & Returns page for more information, or email us at cellar@wayfinderwines.com.au.
